Uncle Chris' & Rob's Tech Support - Page 4

Chris · 23 Feb 2004, 20:54

Hi stephen.

Ok, first of all you need to install the XP system backup utility.

Insert your Windows XP Home Edition CD and using Explorer, go to the following folder:

CD-ROM Drive:\VALUEADD\MSFT\NTBACKUP

In that folder there is a file called Ntbackup.msi Double click on it and a wizard will start adn work through the installation.

When it is complete, you can run the Backup Utility by going to

Start->All Programs->Accessories->System Tools->Backup

When is starts, click on the advanced mode option.

Select the Job menu adn select New.

A set of checkboxes are shown, click on the one labelled System State

Check the Backup destination is set to the right place eg. CD-RW or wherever!

Choose Start Backup.

This will backup your registry and all system/startup files.

Any problems PM/IM/Email me!!

Weezy · 24 Feb 2004, 13:54

Hi,

I am having a problem with MSN Messenger on my computer and was wondering if anyone here could help....

When anyone tries to sign in a thing comes up saying : "sorry we could not sign you in because the sign-in name you entered does not exist or your password is incorrect"....

But that's not true! There's 5 of us in this house and it says that for everyone - there's nothin wrong with our sign-ins or our passwords, so what's it playing at?

We have tried uninstalling and re-installing, but that hasn't worked either.

We cant get into hotmail at all using explorer either.....

Anyone know what the problem might be, and how to fix it?!

Thank you!!!!

Louise

R. · 24 Feb 2004, 19:07

Quote:

Originally Posted by Chris

Hi stephen.

Ok, first of all you need to install the XP system backup utility.

Insert your Windows XP Home Edition CD and using Explorer, go to the following folder:

CD-ROM Drive:\VALUEADD\MSFT\NTBACKUP

In that folder there is a file called Ntbackup.msi Double click on it and a wizard will start adn work through the installation.

When it is complete, you can run the Backup Utility by going to

Start->All Programs->Accessories->System Tools->Backup

When is starts, click on the advanced mode option.

Select the Job menu adn select New.

A set of checkboxes are shown, click on the one labelled System State

Check the Backup destination is set to the right place eg. CD-RW or wherever!

Choose Start Backup.

This will backup your registry and all system/startup files.

Any problems PM/IM/Email me!!

Desculpe for butting in here, but:

If I'm not mistaken, WindozeXP supports restore points. Wouldn't it be more simple to just set up a new restore point?

What about simply exporting the registry keys affected by the changes?

Chris · 25 Feb 2004, 00:47

I never thought of that R!!!

If system restore backups up registry then that would probably work as well!

DIZZY DRUMMER · 27 Feb 2004, 14:56

Hi Chris love

How do I put a smilie on my signature?

Tried to do it this morning but with no success

See ya in chat

- without a shirt

Chris · 27 Feb 2004, 15:36

Hi FA,

To put ina smilie from the site, just enter the relevant symbols such as :)
or :D or :twisted: etc..

To put in a smilie from another site do it like this [img]Smilie link here[/img]

Works exactly the same as it does in regular posts!!

And no you won't see me in chat cause i taking our lass on a hot date!!

(and put a shirt on, you'll get cold!!)

DIZZY DRUMMER · 27 Feb 2004, 20:07

Chris

Thanks, tried that this morning - not work - but just out of bed - so will try again

Have fun tonight & don't do anything i wouldn't

If you not on chat will put shirt on - or maybe PJ's

Sharon xx

Chris · 01 Mar 2004, 15:42

Can one of the nice mods please unsticky this!!

Uncle Chris has retired!!

black dog · 01 Mar 2004, 15:43

Did you get a gold watch as a retirement gift, Chris?

Rob The Badger · 01 Mar 2004, 21:14

I'm willing to take over for Chris. I'm a bit of a geek when it comes to computaterz.

Heli · 01 Mar 2004, 21:21

Quote:

Originally Posted by Rob The Badger

I'm willing to take over for Chris. I'm a bit of a geek when it comes to computaterz.

Awww Rob!!!!

!!!!!! Chris has gone!!!!!!

What are we going to do!!!!

!!!!!

That can be your first problem to solve!!!!

**The Flying Mouse** · 01 Mar 2004, 21:41

This is a real shame

Your job's always open if you wanna come back Uncle Chris.

I'm off to the Bat for a pint

R. · 01 Mar 2004, 22:06

Life goes on, Rob's helping Chris out.
Stickied again.

Heli · 01 Mar 2004, 22:47

Ok first problem for you Rob!!

Could you build me a virtual chappel to get married in!! I want the one Mariella was describing yesterday!!

Thanxs sweetie!!

Rob The Badger · 02 Mar 2004, 00:19

Well, first I'll need some virtual bricks and mortar

.

And as for getting Chris back; I can be very persuasive

.

Heli · 02 Mar 2004, 00:25

Quote:

Originally Posted by Rob The Badger

Well, first I'll need some virtual bricks and mortar

.

And as for getting Chris back; I can be very persuasive

.

Well don't do anything I wont do!!!

Caz · 09 Mar 2004, 12:44

Aargh

any of you two geniuses know why my home page keeps going to a different one. I'm on freeserve and home page always set to open on it, but when I go to Internet Options to clean out cookies and temp files, it's always changed to a different one. A friend gave me a link to Start Page Guard, and I sorted it etc., but when I booted up this morning, it had gone back from freeserve to the other one. Have tried everything I can think of (basically I can sort anything if I sit and take my time) but this has got me really stumped!

I've run virus scans etc., run the Ad aware programme I have but it's still doing it.

Any help appreciated.

Rob The Badger · 09 Mar 2004, 18:45

Caz,
May I ask what the other page it reverts to is? It could be some software you've installed that wants you to buy more stuff. Failing that it could be something in your start-up programs changing it all the time.

Chris is probably better suited to answering that.

Caz · 10 Mar 2004, 00:30

it keeps changing to mysearch.com ..... haven't installed any software for ages .... although i had a weird and wonderful toolbar that disappeared AFTER i downloaded and ran Ad aware 6

Rob The Badger · 10 Mar 2004, 00:52

odd. . .I'll have to look into this. Or let Chris deal with it.

Stephen · 10 Mar 2004, 23:27

Quote:

Originally Posted by Caz

it keeps changing to mysearch.com ..... haven't installed any software for ages .... although i had a weird and wonderful toolbar that disappeared AFTER i downloaded and ran Ad aware 6

I had this problem not so long ago... The toolbars are annoying but seeing as it has gone that is not a problem any more - Now, the mysearch.com homepage... You will probably have, somewhere in your machine, mysearch.com lodged into a dark corner which is why it keeps re-appearing. Try doing a search for "mysearch.com uninstall" or something like that, chances are there will be a remover for it.

Anyway, think that made sense, and hopefully it is right

Stephen.

Chris · 10 Mar 2004, 23:32

Best bet is to remove the software as it cna be used by viruses!!

Open 'Add/Remove Programs' in the Control Panel. Select the 'My Search Bar' (MySearch variant), 'MyWay Speed Bar' (MyWay) or 'My Web Search Bar' (MyWeb) entry and click 'Remove'. For the MyWeb variant, be sure to also remove 'Fun Web Products Easy Installer'.

You can then reset your home page (Internet Options->General->Start Page) if it has been changed, and search settings (Internet Options->Programs->Reset web settings).

black dog · 11 Mar 2004, 10:27

I am looking at going onto broadband. I've been told that if I do I will need a firewall as well as antivirus software. Any recommendations as my antivirus software is due to be renewed this month.

Was looking at Amazon at McAfee and Norton and they seem to have so many positive/negative responses that I'm very confused

*AndyK* · 11 Mar 2004, 10:34

Personally I use Norton and think it's great, but McAfee are well lmwon company too, and provide much the same facilities as far as I know. Everywhere I've worked has used McAfee for its virus protection. Either will do the job admiably.

Andy

black dog · 11 Mar 2004, 15:13

Thanks for the advice Andy

23 Feb 2004, 20:54	#76
Chris Mega Loafer Join Date: 14.04.2002 Location: Somewhere in the real world. Posts: 7,527	Hi stephen. Ok, first of all you need to install the XP system backup utility. Insert your Windows XP Home Edition CD and using Explorer, go to the following folder: CD-ROM Drive:\VALUEADD\MSFT\NTBACKUP In that folder there is a file called Ntbackup.msi Double click on it and a wizard will start adn work through the installation. When it is complete, you can run the Backup Utility by going to Start->All Programs->Accessories->System Tools->Backup When is starts, click on the advanced mode option. Select the Job menu adn select New. A set of checkboxes are shown, click on the one labelled System State Check the Backup destination is set to the right place eg. CD-RW or wherever! Choose Start Backup. This will backup your registry and all system/startup files. Any problems PM/IM/Email me!!

24 Feb 2004, 13:54	#77
Weezy Super Loafer Join Date: 05.01.2004 Location: N.Ireland Posts: 324	Hi, I am having a problem with MSN Messenger on my computer and was wondering if anyone here could help.... When anyone tries to sign in a thing comes up saying : "sorry we could not sign you in because the sign-in name you entered does not exist or your password is incorrect".... But that's not true! There's 5 of us in this house and it says that for everyone - there's nothin wrong with our sign-ins or our passwords, so what's it playing at? We have tried uninstalling and re-installing, but that hasn't worked either. We cant get into hotmail at all using explorer either..... Anyone know what the problem might be, and how to fix it?! Thank you!!!! Louise

25 Feb 2004, 00:47	#79
Chris Mega Loafer Join Date: 14.04.2002 Location: Somewhere in the real world. Posts: 7,527	I never thought of that R!!! If system restore backups up registry then that would probably work as well!

27 Feb 2004, 14:56	#80
DIZZY DRUMMER Always Ready For A Bang Join Date: 30.11.2003 Location: Left In The Dark .......... AGAIN Posts: 6,389	Hi Chris love How do I put a smilie on my signature? Tried to do it this morning but with no success See ya in chat - without a shirt

27 Feb 2004, 15:36	#81
Chris Mega Loafer Join Date: 14.04.2002 Location: Somewhere in the real world. Posts: 7,527	Hi FA, To put ina smilie from the site, just enter the relevant symbols such as :) or :D or :twisted: etc.. To put in a smilie from another site do it like this [img]Smilie link here[/img] Works exactly the same as it does in regular posts!! And no you won't see me in chat cause i taking our lass on a hot date!! (and put a shirt on, you'll get cold!!)

27 Feb 2004, 20:07	#82
DIZZY DRUMMER Always Ready For A Bang Join Date: 30.11.2003 Location: Left In The Dark .......... AGAIN Posts: 6,389	Chris Thanks, tried that this morning - not work - but just out of bed - so will try again Have fun tonight & don't do anything i wouldn't If you not on chat will put shirt on - or maybe PJ's Sharon xx

01 Mar 2004, 15:42	#83
Chris Mega Loafer Join Date: 14.04.2002 Location: Somewhere in the real world. Posts: 7,527	Can one of the nice mods please unsticky this!! Uncle Chris has retired!!

01 Mar 2004, 15:43	#84
black dog Mega Loafer Join Date: 21.11.2003 Location: Cornwall Posts: 1,667	Did you get a gold watch as a retirement gift, Chris?

01 Mar 2004, 21:14	#85
Rob The Badger Too sexy for this post Join Date: 14.04.2002 Location: Manchester, UK Posts: 2,895	I'm willing to take over for Chris. I'm a bit of a geek when it comes to computaterz.

01 Mar 2004, 21:41	#87
The Flying Mouse Armed ba$tard and Jo's other half. Join Date: 06.08.2002 Location: In the middle of nowhere near the end of the line. Posts: 16,104	This is a real shame Your job's always open if you wanna come back Uncle Chris. I'm off to the Bat for a pint

01 Mar 2004, 22:06	#88
R. You dig. Join Date: 02.04.2002 Location: On the fothermucker Posts: 7,179	Life goes on, Rob's helping Chris out. Stickied again.

01 Mar 2004, 22:47	#89
Heli Daddy's little internet junkie Join Date: 29.01.2004 Location: Grimsby Posts: 4,596	Ok first problem for you Rob!! Could you build me a virtual chappel to get married in!! I want the one Mariella was describing yesterday!! Thanxs sweetie!!

02 Mar 2004, 00:19	#90
Rob The Badger Too sexy for this post Join Date: 14.04.2002 Location: Manchester, UK Posts: 2,895	Well, first I'll need some virtual bricks and mortar . And as for getting Chris back; I can be very persuasive .

09 Mar 2004, 12:44	#92
Caz Super Loafer Join Date: 27.01.2004 Location: Dechmont, West Lothian, Scotland Posts: 900	Aargh any of you two geniuses know why my home page keeps going to a different one. I'm on freeserve and home page always set to open on it, but when I go to Internet Options to clean out cookies and temp files, it's always changed to a different one. A friend gave me a link to Start Page Guard, and I sorted it etc., but when I booted up this morning, it had gone back from freeserve to the other one. Have tried everything I can think of (basically I can sort anything if I sit and take my time) but this has got me really stumped! I've run virus scans etc., run the Ad aware programme I have but it's still doing it. Any help appreciated.

09 Mar 2004, 18:45	#93
Rob The Badger Too sexy for this post Join Date: 14.04.2002 Location: Manchester, UK Posts: 2,895	Caz, May I ask what the other page it reverts to is? It could be some software you've installed that wants you to buy more stuff. Failing that it could be something in your start-up programs changing it all the time. Chris is probably better suited to answering that.

10 Mar 2004, 00:30	#94
Caz Super Loafer Join Date: 27.01.2004 Location: Dechmont, West Lothian, Scotland Posts: 900	it keeps changing to mysearch.com ..... haven't installed any software for ages .... although i had a weird and wonderful toolbar that disappeared AFTER i downloaded and ran Ad aware 6

10 Mar 2004, 00:52	#95
Rob The Badger Too sexy for this post Join Date: 14.04.2002 Location: Manchester, UK Posts: 2,895	odd. . .I'll have to look into this. Or let Chris deal with it.

10 Mar 2004, 23:32	#97
Chris Mega Loafer Join Date: 14.04.2002 Location: Somewhere in the real world. Posts: 7,527	Best bet is to remove the software as it cna be used by viruses!! Open 'Add/Remove Programs' in the Control Panel. Select the 'My Search Bar' (MySearch variant), 'MyWay Speed Bar' (MyWay) or 'My Web Search Bar' (MyWeb) entry and click 'Remove'. For the MyWeb variant, be sure to also remove 'Fun Web Products Easy Installer'. You can then reset your home page (Internet Options->General->Start Page) if it has been changed, and search settings (Internet Options->Programs->Reset web settings).

11 Mar 2004, 10:27	#98
black dog Mega Loafer Join Date: 21.11.2003 Location: Cornwall Posts: 1,667	I am looking at going onto broadband. I've been told that if I do I will need a firewall as well as antivirus software. Any recommendations as my antivirus software is due to be renewed this month. Was looking at Amazon at McAfee and Norton and they seem to have so many positive/negative responses that I'm very confused

11 Mar 2004, 10:34	#99
AndyK Relentless Join Date: 21.11.2003 Location: Over the top..... seeing what's on the other side Posts: 18,694	Personally I use Norton and think it's great, but McAfee are well lmwon company too, and provide much the same facilities as far as I know. Everywhere I've worked has used McAfee for its virus protection. Either will do the job admiably. Andy

11 Mar 2004, 15:13	#100
black dog Mega Loafer Join Date: 21.11.2003 Location: Cornwall Posts: 1,667	Thanks for the advice Andy