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For your information these were not offered by ordered via this site.
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Although I didn't order these items - I distinctly remember them being "offered" through this site - Their sale was actively encouraged via this site.
and just for the record I hope the refunds include the triple payments he has taken for a single item.
I cannot figure out for the life of me why he hadn't contacted the purchaser directly to explain or ally their fears after so much time had passed, and waited to be formally chased before offering an explanation.