Rosie I am so sorry to hear your news, I do know that a US Fan waited an extremely long time to get her shirt but after many emails and promises it did arrive.
Are the emails bouncing or being received? Can you put a check on them to see if they are opened and read?
Can your credit company not help you? Ask them, as you have only authorised 1 debit - the others are more than questionable and they should be able to do something.
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