Poor Chris - had a day of it alright, ain't ya hun???
On a lighter note though - i work for Child Line, and one day answered a call from a child who said he was stuck on level three. After about ten minuites of trying to work out what the hell he was on about, he finally said that it it was his birthday, and he'd gotten a gamecube as a present.
Apparently inside the box there was a little note that said if he ever needed any advice or had any problems he could ring Child Line. Which is exactly what he did.....and we were able to help him move on from where he was stuck at in the game