If it works like pro wrestling conventions do if you bought a specific "meet and greet" ticket to meet someone who can't or doesn't appear you get the money back you paid for that specific person. Usually things like Paypal, etc. make sure it happens that you get refunded. However if you purchase an admission ticket that lets you into the event, you probably won't get that back since that covers general admission to the entire event rather than being tied specifically to one individual scheduled to appear. It is 2 separate tickets one of which is specific and one that is not.
I have been going to these events annually since 2000 and they all work this way but I have never been to a convention outside the US or one that was for actors, etc. so those could be totally different, but I suspect it works similarly.
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